My fax copy wasn't on my machine when I arrived. What do I do?

The following steps will help you:

• Check your fax machine and make sure you have paper in your machine, check your toner, and check to see if you have a dial tone.
• Dial your fax machine from your phone and see if you get the high-pitched tone.
• Has your area code changed, or has someone been working on your phone lines?

We do try the "unsuccessfuls" three times during the morning. The first retry is at 5:00 am Pacific time, the second retry is at 6:00 am Pacific Time, and the third try is at 7:00 am Pacific time. Then, at 8:00 am Pacific Time when we arrive at the office, we retry the "unsuccessfuls" one more time.

If everything looks good from your end, give us a call and we will do some tracing.