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WoodWire FAQ: Your Questions Answered

General
Why am I not receiving my WoodWire E-mail News Alerts?
E-mail filters, spam filters, and firewalls
Searching for specific articles
Newsletter format and links to the Web site
Why Random Lengths is not sending you viruses

General

How do I subscribe to the E-mail News Alerts?
  • Go to the Daily WoodWire product page.
  • Select the Add to Cart button to add your free subscription.
  • Complete your order in the shopping cart.
  • Please allow 24 hours for your new Daily Woodwire E-mail News Alerts subscription to become active.
Is there a cost for this service?

No. The Daily WoodWire E-mail News Alerts, notifying you about new postings on the web site for Daily WoodWire, are free of charge, and are provided as a service to the forest products industry.

What topics are included in the E-mail Alerts?

The topics will vary with each transmission, depending on the news, but will contain at least one of the following:

Curtailment Watch:   A list of recently announced mill closures or curtailments.
Other Industry News: A regular update of wood products industry news.
U.S.-Canada Lumber Trade:   The latest developments and most up-to-date news.
Mergers and Acquisitions: The latest consolidation news in the wood products industry.
Financial Results:   The latest earnings and dividend announcements from wood products companies.

An Industry Calendar section with important meeting and event dates is on the WoodWire web site, but changes do not appear in the E-mail Alerts.

How often will I get the E-mail News Alerts?

Depending on the market and what's happening in the news, you could get alerts once a day, or multiple alerts a day. Occasionally, there are no new WoodWire postings, so no transmission is sent. We try to keep our subscribers up to date on all the market news as it happens.

How do I change my e-mail address?

Go to the form in the customer service area at Our Company > Customer Service > Change. Check the box CHANGE E-MAIL REQUEST > Please change the email address listed below under OLD information to the email address listed under NEW information for the free Daily WoodWire E-mail News Alerts transmission list. Put in yournew email address and your old email address, and submit. Please allow 24 hours for the change to be made in your record.

How do I get my name off the list?
  • Go to the form in the customer service area at Our Company > Customer Service > Submit Change.
  • Check the box CHANGE E-MAIL REQUEST > Please change the email address listed under OLD information to the email address listed under NEW information for the free Daily WoodWire E-mail News Alerts transmission list. 
  • Put in your new email address and your old email address, and submit.
  • Please allow 24 hours for the change to be made in your record.
Can I forward the Daily WoodWire e-mail to someone else, or copy the Daily WoodWire articles posted on the Random Lengths Web site to use in my own e-mails and/or Web site?

Copyright law is in effect whether a service is paid or free, so our WoodWire e-mail newsletters and postings on our web site are copyrighted information, owned by Random Lengths. So the e-mails and Web site stories cannot be cut or pasted or reused in other newsletters, e-mails, or communications of any kind, or forwarded to more than one individual (creating a list of your own creation) on a regular basis. You cannot make your own list, and forward e-mails you receive from Random Lengths to that list. This is, in essence, creating your own newsletter out of our copyrighted information.

However, we recognize that occasionally there may be an article of interest you want to alert someone else about. So you may forward a WoodWire e-mail news alert in its entirety (without cutting) to an individual, with the addition of the following line at the top. "Forwarded by permission of Random Lengths Publications, Inc." That way our copyright is protected, and the users at the receiving end can see you asked for permission before forwarding. Another alternative is to point your e-mail recipients to the www.rlpi.com web site itself, where the article is posted.

To request permission to forward an email, or to request permission for any use of Daily Woodwire e-mails and/or articles, contact Random Lengths, rlmail@rlpi.com

Why am I not receiving my WoodWire E-mail News Alerts?

There are a few reasons you may not be receiving your E-mail News Alert. You can contact rlmail@rlpi.com, and we can help you figure out what the problem might be:

> Your WoodWire E-mail News Alerts are being blocked

Filters and rules, or whitelists and safe sender lists, can operate at the e-mail client level (your desktop), or at the e-mail server (your company e-mail server or your ISP's e-mail server). Spam filters and firewall settings can be blocking your mail from Random Lengths. If you have previously received WoodWire E-mail News Alerts, and no longer do, you may wish to check with your e-mail administrator to see if any changes have been made to your corporate e-mail servers or desktop e-mail applications that would block incoming e-mails.

For more information, see the section E-mail filters, spam filters, and firewalls

> Your address may have been automatically unsubscribed from the list

If an e-mail bounces back to Random Lengths as undeliverable for every one of the previous 10 broadcast transmissions, the e-mail address is removed during a list clean-up routine. You can subscribe again through the Daily WoodWire product page.

E-mail filters, spam filters, and firewalls

How do I make sure I receive my WoodWire e-mails from Random Lengths?

There are two situations you and your e-mail administrators may need to look at to make sure you can receive e-mails from Random Lengths:

  • You or your corporate e-mail administrators may need to create filters or rules to store or redirect incoming e-mails from Random Lengths. These filters or rules can occur at the e-mail client level, or at the e-mail server.
  • You and your corporate e-mail administrators may need to add Random Lengths e-mail header information to a whitelist or safe sender list to allow our e-mails to get through firewalls, spam filters, and other security measures. These can occur at the e-mail client, the e-mail server, or at an external mail filtering service, such as Postini and others. Safe sender lists are also used by some popular e-mail services (for example, Hotmail, Yahoo, AOL, Juno) to keep e-mails from being moved to a bulk- or junk-mail folder.

This is done using one of the addresses listed in the e-mail header fields From, To, Sender, and/or List-ID. You may need to make changes to your existing filters or approved sender lists to receive WoodWire.

To receive a list of the email addresses used by WoodWire for transmission, contact Random Lengths.

How can a firewall keep me from getting my e-mail?

Your mail server could be blocking the WoodWire transmissions, due to restricted content. It may not allow HTML messages, or messages broadcast as a list.

Your information technology staff could also have added or updated firewall software or spam blocking software for your mail servers, which, depending on the settings they've used, could prevent the WoodWire e-mail messages from reaching you.

If you are not receiving your WoodWire e-mails, please contact your information technology staff in charge of e-mail and web services support, and let them know a legitimate e-mail you want to receive is being blocked at the mail server. Most companies have a white list or safe sender list of addresses that are allowed through, and you can request the Random Lengths WoodWire transmissions be added to your companies white list. To receive a list of the email addresses used by WoodWire for transmission, contact Random Lengths.

Searching for specific articles

How to find archived articles that are no longer active

Articles are periodically archived from the main, "active" page. They are still available through the Select a Month box at the bottom of the page for each section.

You can also use WoodWire Search to enter a keyword and find the article.

How to use Daily WoodWire > WoodWire Search to find specific articles

To Search, use the text input box above to search through the articles. Use complete, inclusive phrases for your search. For example, to search for all articles with the word "Cedar" in the body or title of the article, type just that word.

If you want to search for articles containing the name "Western Red Cedar" then type the whole phrase. Searching for "tim" will yield results with "timber" or "timbering" or "timberland". WoodWire Search does not support "wildcard" searches, such as "tim*" to find "timbers".

WoodWire searches are NOT case sensitive. All letters, regardless of how you type them, will be viewed as lower case. For example, searches for "cedar", "CEDAR" and "CeDaR" will all return the same results.

Newsletter format and links to the Web site

The Web page displayed when I click on the link doesn't have the new article.

(1) The article is on the page, but no longer has a new icon next to it

If the article was first uploaded more than 36 hours before, the NEW icon will no longer appear next to it. It may still be on the page, but not as easy to find without the icon. Look for the headline that matches the headline in the e-mail.

(2) The article has been archived

Articles are periodically archived from the main, "active" page. If you're looking at an e-mail that has been transmitted earlier in the week or month, the article you are looking for may have already been archived off the main page.

To find it, try clicking on the link, going to the Select a Month box at the bottom of the page for that section, and choosing the month the article headline you are looking for was transmitted. You should see the article in this view

If you can't find it this way, try Daily WoodWire > WoodWire Search to enter a keyword and find the article.

(3) Your browser is displaying a saved, old version of the page

Your web browser's cache settings might be set so that when you click on the link in the WoodWire e-mail, it's not showing you the most recent, updated page. Instead, it displays an old version of the page saved on your system. There are settings for how pages are cached under Properties in most browsers, which you can change to show you a refreshed version of a page every time you visit.

You can confirm that this is the problem by going directly to the page through your browser, instead of clicking on the e-mail link. Open your browser. Under Address, go to www.rlpi.com. Select Daily WoodWire. Then select the page for the section you have been trying to get to through the e-mail link. You should see the most current version of the page with the new article that the WoodWire link was trying to lead you to.

If you still don't see the updated page, you should remove the Temporary Internet Files from your system, to force it to load the new page. If you have Internet Explorer, you can go to Tools > Internet Options, select the General Tab, and under Temporary Internet Files select Delete Files to remove all data stored on your hard drive from web sites you've visited. If you click on the link from the e-mail after doing this, it should refresh and show you the current page.

What is HTML format e-mail? Do you offer a text-only version?

The Daily WoodWire E-mail News Alerts are transmitted in HTML format. HTML e-mail has formatting, graphics, and colors. The links that take you to the page with the new articles can be shorter and easier to read, because they are contained in HTML code that is not visible when you read the e-mail.

In order for you to receive HTML content, you must use a mail tool that can receive this format. These would include Netscape Messenger, Microsoft Outlook, Eudora 4.0 or any web-based e-mail client (Hotmail, Bigfoot, Yahoo, etc.). If you have ever received pictures or graphics in your e-mail you can probably receive HTML mail.

We will not be offering a separate text-only list. WoodWire transmits what's called a "multipart" message, so an alternative text-only message, visible to e-mail clients that refuse HTML format e-mails, is sent with every WoodWire e-mail HTML-format transmission.

When I open my e-mail, I just see a bunch of garbled code.

This can happen when you view an HTML e-mail with a mail program that either doesn't support HTML, or supports HTML but strips out critical portions of formatting code. To read an HTML e-mail, you need to use an HTML-enabled e-mail program. This could simply mean changing the settings on your current e-mail reader, or you may need to switch to a Web-based e-mail service.

The E-mail News Alerts do transmit as a multipart message, with an alternative text-only message sent with the HTML-format message. If you don't see the text version, your e-mail client is converting the HTML-format e-mail to text and displaying it, instead of reading the alternative text-only version

Why Random Lengths is not sending you viruses.

If you receive an e-mail infected with a virus that appears to come from Random Lengths, it did not actually come from us. This is a technique known as "e-mail spoofing," where the From or Reply To lines are NOT the address of the user that sent the e-mail to you.

Random Lengths employs many methods to make sure viruses do not enter our computer system. The most important is maintaining a corporate gateway to stop incoming viruses, and an antivirus program that runs on every computer desktop.

So how does e-mail spoofing work?Here's a short explanation.

Linda is using a computer that is infected with a virus. Linda is not using an antivirus program or does not have current virus definitions. The virus performs a search of the computer's e-mail address book to randomly select an address. In this case, it selects a Random Lengths e-mail address from Linda's address book.

The virus inserts the Random Lengths e-mail address into the "From" portion of an e-mail, and performs a mass-mailing routine to send a copy of the virus to every address it could find on the infected computer. One of the messages reaches Howard, and his computer is either infected, or he gets a message from his antivirus program when it quarantines the infected e-mail from Linda. To Howard, it looks like Random Lengths sent him a virus, even though the virus doesn't exist on our computer systems.

Friday, February 24, 2017

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