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Subscription FAQ

Why is my mailed copy arriving late?

All copies of the Random Lengths weekly report are mailed on the Friday they are printed.

Random Lengths meets U.S.P.S. regulations and delivery requirements in order to expedite U.S.P.S. handling each week. You should receive the report by Monday, or Tuesday at the latest. If you are not getting your report promptly, answer the following questions:

Have you changed your address recently?  Was the address on the envelope of the last report you received correct?  Is your name on the envelope?

If all is correct and you are still having problems receiving the report promptly, you may want to consider taking the report by e-mail to avoid postal delays. Click here to find out how to take the report by e-mail PDF (at the same cost, or less) than a postal copy.

How do I get Adobe Acrobat Reader so I can download the PDF versions of your reports?

Adobe Acrobat Reader is free.  You can download it from the world wide web at http://www.adobe.com/products/acrobat/readstep.html

What if I want to return a book I ordered from you?

All of our books come with a 10-day guarantee.  If the book is not what you wanted, you may return it within 10 days for a full refund.  Please return the book with a courier service that allows you to trace the package.  Books should be returned in sturdy packaging to avoid damage when shipping. Please return the books to our shipping address:

Book Returns
Random Lengths Publications
450 Country Club Rd Ste #240
Eugene OR 97401-6053

Be sure you include your return address and a phone number so we can reach you if necessary.

Can I subscribe to the Online Lumber and Panel Reports without subscribing to the complete Random Lengths?

No, not at this time.  All of the Online services are premium "supplemental" services to the full 12-page report.  You must subscribe to this full report in order to receive the Online reports.

Why are there different prices on my statement for subscriptions to the same publication?

Either one of the subscriptions is discounted, or one of the subscriptions is pro-rated (not an entire 6-month or 1-year subscription).

If you have more than one copy of the same report in your account, you receive significant discounts on the additional subscriptions.

If you add a new subscription to your account, it may be pro-rated to match the renewal date of your other subscriptions.

Do you have other price information that is not in any of your publications?

What you see is what we have.  We do not track any prices that we do not report in our publications.

I need historical pricing. How can I get it?

Historical prices are available for modest fees for the items you see in both the Random Lengths Weekly Report and Random Lengths International publications.  The information is available in database format from 1995 forward.  Information prior to that time can be provided in hard copy form.

To ensure that you receive the information you need, please make a copy of the price guide, circle the items you need, and tell us if you need weekly prices or monthly averages of the prices. Fax that along with information about how we can contact you to our toll-free fax number: 1-800-874-7979.  We will contact you with a quoted charge and get your approval before collecting the information.

Can I send copies of the report(s) to anyone I choose?

Only if they are in the same physical location where you receive your copy (ies).  Buildings next door are not the same physical location.  Please see our copyright section for a full explanation.  Click here.

Is there a price difference if I get my reports by e-mail PDF instead of by postal mail?

If you live in the United States, the subscription rates are the same. If you live in any country other than the United States, switching to e-mail PDF will save you some money.  You will receive the reports at the same rates as those receiving the report in the United States.

Why can't I get the full Random Lengths newsletter before 2pm Pacific time on Fridays?

The full report is not completed until just before transmission time at 2 p.m. Pacific time.  We do offer "Online" upon-release services if you require information before the full report is available. Please see our order sheet to add these reports to your subscription account.

What does the rate code on my statement mean?

Rate Codes have up to 7 digits.

Here is an example and a breakdown of each digit. RPEC12P

R = This code represents the newsletter or service you subscribe to.

Codes include:
E - R/L International
R - Random Lengths Weekly
P - Panel Report
L - Lumber Report
M - Midweek Report
Y - Yardstick

P = This code represents the delivery format of the report.

Codes include:
P - PDF (Portable Document Format)
H - Hard Copy or Fax
D - Database
X - Spreadsheet

E = This code represents the delivery method of the report.

Codes include:
E - E-mail
F - Fax
P - Postal

C = This code represents the country the report is delivered to:

C - Canada
U - United States
F - Other

12 = This code represents the length of the subscription in months:

6 - 6-month subscription
12 - 1-year subscription

P = This code represents any additional delivery methods (if someone takes the report by e-mail and by postal mail).

Codes include:
E - E-mail
F - Fax
P - Postal

Friday, June 23, 2017

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