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Payment FAQ

What is a Card Security Code (CSC)?
How do I pay for an international order?
What's your GST number?
How do I complete a wire transfer?

What is a Card Security Code (CSC)?

What is the Security Code? A Card Security Code (CSC) is a special security feature of your Visa, MasterCard, or American Express credit card. The CSC is a 3- or 4-digit number printed on your credit card. The security code helps validate that the customer placing the order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.

How does my Security Code protect me? The security code is only printed on the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

Do I have to enter this security code? If this code is printed on your card, YES, you must enter the code. Visa, MasterCard, and American Express now require Internet stores to obtain the security code for all cards that have a code printed on them. In order for this transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.

For MasterCard and Visa: Turn the card over and look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC.

For American Express: The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.

How do I pay for an international order?

An International Order can be paid for by: Credit Card--Visa, Mastercard or American Express. Please include expiration date. Wire Transfer - Add $35 to cover bank charge. Check--US funds drawn on a US bank or foreign funds drawn on a foreign bank. All other types will be returned.

What's your GST number?

Our GST Number is R#125010389.

How do I complete a wire transfer?

You will need to arrange with your bank for a transfer of funds. Contract Random Lengths for our bank information for a wire transfer. You will need to add $35 to cover the bank charge.

Thursday, December 14, 2017

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